Family Road Map Workshop


Curriculum Overview:

Road Map is a peer-led, interactive, six-hour curriculum created by the Team Up for Families (TUFF) National Learning Collaborative to help family caregivers partner more effectively with health professionals, school staff, insurers, and social agencies.  The curriculum is available in English and Spanish.

Educational Objectives:

Finding the right services for children with special needs can feel overwhelming to family caregivers.  Community health centers, schools and social agencies have complicated procedures with bewildering jargon.  Each provider may only see a small part of the total problem.  Road Map offers a step-by-step guide to coordinating a child's services.  Through a six-unit process of teamwork, games and "teach-to-learn" experiences led by TUFF-Certified peer trainers, family caregivers develop skills and knowledge to:

  • Communicate needs and concerns with providers

  • Decode unfamiliar service jargon

  • Practice family-tested strategies for navigating health and educational systems

  • Track a child's treatment progress in daily life

  • Build a strong circle of support to meet continuing challenges

Target Audience:

The content is designed for parents, grandparents, adoptive and foster parents, or any caregivers who make decisions about a child's health and education services.  The curriculum was produced by Team Up for Families (TUFF), a learning collaborative created in2006 with leadership from the mother of a child with behavioral health and developmental needs.  TUFF's National Learning Collaborative currently includes more than 40 members in 15 states.

Curriculum Materials:

The workshop text is Team Up for Your Child: A Step-by-Step Guide to Working Smarter with Doctors, Schools, Insurers, and Agencies.  De-identified evaluation data gathered from pre/post workshop surveys will be shared with the host organization.  All worksheets, class materials, and templates for personalized promotional materials are included.  Organizers will provide materials for a minimum of 10 participants up to 25 participants per workshop.

Teaching Staff:

Road Map certified trainers have raised children with special needs, and participate in the National Learning Collaborative.

To Schedule this workshop, or for more information, contact Tracy Palazzotto at (814) 860-0754 or

Trauma-Informed Care Training

System of Care Erie has partnered with the Erie Coalition for a Trauma Informed Community (ECTIC) to provide trauma training, education and community outreach throughout Erie County.  For more information on trainings that are available visit

Youth Mental Health First-Aid Training


Youth Mental Health First Aid USA is an 8-hour public education program which introduces participants to the unique risk factors and warning signs of mental health problems in adolescents, builds understanding of the importance of early intervention, and teaches individuals how to help an adolescent in crisis or experiencing a mental health challenge. Mental Health First Aid uses playing and simulations to demonstrate how to assess a mental health crisis select interventions and provide initial help; and connect young people to professional, peer, social and self-help care.  

What Will Participants Learn?

The course teaches participants the risk factors and warning signs of a variety of mental health challenges common among adolescents, including anxiety, depression, psychosis, eating disorders, AD/HD, disruptive behavior disorders, and substance use disorder.  Participants do not learn to diagnose, nor how to provide any therapy or counseling - rather, participants learn to support a youth developing signs and symptoms of a mental illness or in an emotional crisis by applying a core five-step action plan:

  • Assess for risk of suicide or harm

  • Listen nonjudgmentally

  • Give reassurances and information

  • Encourage appropriate professional help

  • Encourage self-help and other support strategies

The Youth Mental Health First Aid USA Curriculum is primarily focused on information participants can use to help adolescents and transition-age youth, ages 12-18.

Who Should Take This Course?

The course is designed for adults who regularly interact with adolescents (teachers, school staff, coaches, youth group leaders, parents, etc.)

Trainings are scheduled upon request.

To learn more visit:


System of Care work in Erie County is a collaboration between youth, family members, providers, groups, businesses and community members throughout Erie county regions.  Let your voice be heard - Join us today!


Nicole Wells

Tel: (814) 460-2115

Fax: (814) 456-4873


4950 West 23rd Street, Suite 100

Erie, PA 16506


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